Problem
General concrete failures
Larger commercial floor failures rarely have one cause. Forensic diagnosis comes first, remediation second.
Diagnostic indicators
How to recognise this on your floor.
None of these are diagnostic on their own. Two or three together usually means we are looking at the same thing.
Multiple coating failures across
Multiple coating failures across different bays of the same slab
Disagreement between trades about
Disagreement between trades about what caused the failure
An existing warranty claim
An existing warranty claim or insurance file open against the floor
A specification that did
A specification that did not match the conditions on the day
Repeated remedial attempts that
Repeated remedial attempts that have not held
Live operations that cannot
Live operations that cannot be shut down for trial-and-error repairs
Plain English
What is going on.
Commercial and industrial floor failures usually have several mechanisms running at once. Moisture under one zone, abrasion damage in another, a primer mismatch in a third. The contractor on the original job blames the product, the product manufacturer blames the prep, the building owner is left with a floor that does not work and a series of letters that do not converge.
Floorscape's role on a forensic job is engineer, not coater. Bill walks the slab, takes core samples where warranted, photographs every failure mode, and writes a structural diagnosis that names each cause and specifies a remediation that addresses all of them at once. The report is independent of any product brand and is suitable for an insurance, warranty, or legal file.
Once the diagnosis is signed off by the building owner, we can deliver the remediation as a Tier 4 Premium contract or hand the specification to your existing contractor. Either route is honest.
Engineering cause
Why complex floors fail
The cause is usually a chain. A specification is written for one set of conditions. The slab is poured under different conditions. The coating is applied under a third set. Somewhere in the chain a tolerance is exceeded and the system records the breach as a failure 12 to 36 months later.
Forensic engineering reads the chain backwards. Test results, photographs, weather data, product batch records, and trade timelines together name the breach. Without that chain the conversation is opinion against opinion.
The path
What we do about it
Recommended path: Tier 4 Premium remediation
Tier 4 Premium is the engineered remediation. Bill leads the diagnostic; a senior crew leads the repair. Pricing is a fixed lump sum once the diagnostic is complete, with milestone payments tied to handover-ready stages. Programme is published in the contract; we publish the supervisor's name; we publish the warranty.
If the building owner prefers to keep the existing contractor, the diagnostic specification is handed across with a written brief. We will inspect the remediation if asked. We will not coat over a diagnosis we have not authored.
Get in touch
A quick line and a couple of photos.
Drop your details. We will follow up in business hours and point you at the right next step.
Common questions
Before you ask, this is what most people want to know.
Mostly. Tier 4 Premium is engineered for commercial, industrial, fitout, and large residential failures where the contract value justifies forensic diagnosis. For a single-bay residential garage the Tier 3 path is usually right.
Between $1,500 and $5,000 depending on slab size, sample count, and how many failure modes are present. The fee is published in the engagement letter before any work starts and is credited against the eventual remediation contract.
Two to four weeks from site visit to delivered report. Calcium chloride tests run for 60 to 72 hours, lab results from core samples can take 7 to 10 working days, and the report is written once all data is in.
Yes. The report is signed by Bill, written in plain engineering English, photographed throughout, and dated. It is suitable for an insurance assessor, a warranty claim, or a legal proceeding.
Tier 4 Premium covers the remediation if you want a single accountable contractor for diagnosis and repair. If you prefer to use your existing trade, we hand across the specification and stay independent.
We do honest cases. If a diagnostic concludes against the original contractor, we say so. If it concludes in favour, we say that too. Either way the report stands on its data, not its conclusion.
Ready when you are
Most rescues end on a properly engineered garage finish.
Three finish tiers, prices on the page, fixed before we start.